Ustream broadcasting plan definitions

Item Description
4/22/15
Ustream Demand – Small Business

The Ustream Demand – Small Business plan provides the following features and services:

  • 800 Viewer Hours
  • included Basic support
  • 100 gigabytes of video storage
  • 1 channel with a registration gate
  • up to 1080p HD broadcasting
  • mobile optimized viewing
  • configurable registration gate form behavior
  • storage of captured registration information for lifetime of plan
⚬ combined player + video gallery embedding

  • social stream pre-moderation
⚬ one master account login

  • access to priority support options (example: Managed Services; extra cost)

Channels Channels provide a unique streaming path for live or recorded video content. Multiple channels provide a way to stream several different pieces of live content at once, or to embed different groups of recorded content with varying access control and/or registration gate settings. Each channel comes with its own customizable channel page.
Viewer Hours Included monthly viewer hour total. Ustream Demand Small Business plans come with 800 Viewer Hours per month. A “Viewer Hour” is calculated at one viewer watching for 60 minutes, or 60 people watching for 1 minute each.
Unplanned Additional Viewer Hours Additional viewer hours used, above the included or pre-paid total. Additional hours are calculated by subtracting the included VHs for a given period of time from the total VHs used in that period.
Support Options Support offerings include advanced customer support offerings, implementation and setup of advanced optional platform features.
Basic Support This is the included support level with paid plans. Email and phone based support. Response within 24 hours 7 days a week, 6 am to 6 PM PT only. Also includes a single introductory onboarding call for new Enterprise customers, consisting of an intro to the platform, and a product tour showing customer where to find key configuration settings. Typically 30 minutes duration, scheduled upon sign up.
2/27/14
Small Business Broadcasting Plan
[and also Gold Plan]

The Small Business Broadcasting plan provides the following features and services:

  • 2,000 Viewer Hours per month of ad-free broadcasting
  • up to 720p HD broadcasting
  • 5 TB video storage
  • embedding control
  • password stream protection
  • basic phone support
Viewer Hours Included monthly viewer hour total. Unless otherwise specified, Small Business plans come with a base of 2,000 Viewer Hours per month. “Viewer Hour” is calculated at one viewer watching for 60 minutes, or 60 people watching for 1 minute each.
Unplanned Additional Viewer Hours Additional viewer hours used, above the included plus bundled total. Additional hours are calculated by subtracting the included VHs for a given period of time from the total VHs used in that period.
Support Options
Basic Phone Support This is the included support level with Small Business plans. Email and phone based support. Response within 24 hours 7 days a week, 6 am to 6 PM PT only. Also includes a single introductory onboarding call for new customers, consisting of an intro to the platform, and a product tour showing customer where to find key configuration settings. Typically 30 minutes duration, scheduled upon sign up.