Ustream ©

XSAN East Bay SUPERCAST Modifieds DAY

27 Live Views 258 In Crowd *DAILY PACKAGE*

$15.00 PER DAY TO VIEW.

The 2012 XSAN SUPERCAST Pay Per View of the East Bay Winternationals LIVE from East Bay Raceway Park in Tampa, Florida featuring UMP Modifeds on February 9,10, & 11, 2012.

Frequently Asked Questions

CUSTOMER SERVICE:

Email ppvsupport@ustream.tv

PURCHASING:

Q: DO I HAVE TO HAVE PAYPAL?

A: No. after you click "Buy Ticket", click the "buy as a guest" option on the window with "PayPal" in the upper right hand corner
VIEWING:

Q: I PURCHASED A TICKET BUT SAYS i MUST BUY ONE TO CONTINUE VIEWING?

A: First, make sure you are logged in. If you still can't watch, click your username at the top of the page, then click "Purchased Content" on the left-hand side of the page. You should see a ticket code listed under the event or subscription you purchased. Copy the code, return to the event page, click "Redeem Ticket" in the Viewer, and paste in the code.

Q: I SEE A SPINNING WHEEL INSIDE THE USTREAM PLAYER?

A: Try re-loading the page. If you see a spinning white wheel, please be patient and give the video more time to load. Each time you refresh the page, the video will have to load again.

Q: WILL IT CAUSE ANY PROBLEMS IF I RELOAD THE PAGE?

A: No, you can reload the page as many times as you want. As long as you have purchased a ticket and are logged in to your Ustream account, you should be able to view the event.

Q: BROADCAST SEEMS CHOPPY....WHAT DO I DO?

A: Make sure that you don't have any other browser tabs or windows open, and try not to have any other applications running on your computer.
Q: WHAT IF I MISS A DAY?
A: All of the event races will be available On Demand so you can watch at anytime. These races are usually available 3 hours after the event completion.
Q: WHAT DO YOU HAVE FOR ON DEMAND CONTENT?
A: Edited versions of the nights races, Interviews, Highlights, and Exclusive Non-Broadcast Coverage.
Q: QUALITY?
A: XSAN SUPERCAST Pay Per View utilizes LIVE High Quality (HQ) Streaming Pay Per View at the East Bay Winternationals. The screen ratio is 16:9 widescreen and the quality is 768kbps. The event is filmed with HD Cameras. MOST PC users should be able to watch and enjoy a stunning view of the racing action in the comfort of their home! The screen can be expanded to Full Screen and has the ability to be ported to an HDTV (if you have the right setup). XSAN will implement three cameras (one main and two corner cameras) and MORE!
Q: RAINOUT/REFUND POLICY:
A: Due to the nature of our events we utilize a rainout policy that will refund single day tickets ONLY if the event is canceled. On mltiple day events one day can be canceled with no refrund on the package. If more then one day of a muliple day package is canceled due to weather a pro-rated refund would be established on a case-by-case basis. All other viewing issues are based on the situation and user.