Q: If I already purchased a ticket do I need a ticket code?
A: No. We have eliminated the issuance of ticket codes to our customers, and thus you do not need a ticket code to view an event. Ticket codes are automatically bound to your account upon purchasing access to a Pay Per-View event, and there is no need to redeem a ticket code for any PPV event.
Q: I see a spinning white wheel inside the Ustream player
A: Try re-loading the page. If you see a spinning white wheel, please be patient and give the video more time to load. Each time you refresh the page, the video will have to load again.
Q: Can I watch a Video-On-Demand of the game I purchased?
A: Yes, VOD's will be available for all games, but it may take up to 2 hours after a game ends for the video to be posted.
Q: I'm getting a notice that says the event is not available in my geographic region.
A: The event is only available in the USA, Canada and the Caribbean. If you are are in one of these regions, please reload the page and try again.
Q: Will it cause any problems if I reload the page?
A: No, you can reload the page as many times as you want. As long as you have purchased a ticket and are logged in to your Ustream account, you should be able to view the event.
Q: I can watch the broadcast, but the stream seems choppy. What can I do?
A: Make sure that you don't have any other browser tabs or windows open, and try not to have any other applications running on your computer.