26-28 September, 2014 Tbilisi, Georgia
The UNDP Georgia Country Office will host a design thinking workshop to strengthen the service delivery capacities of the "112", the national emergency service, with a specific focus on providing equal access to services for Persons with Disabilities (PwD). The design thinking workshop will map the process, starting with the initial call, i.e., contact a PwD and ending with the final step, i.e., provision of the requested assistance. The workshop will include participants of various stakeholders, including users, service providers and the public at large. The design thinking workshop will not only ensure the mapping of the process, but also a further monitoring of the piloting phase by those who are a part of this exercise. If successful, it will also create the foundation for applying design thinking methodology in other initiatives to support public service reform and improve service delivery.
Another objective of the event is the continued building of the community of 'futurespotters' - citizen experts that UNDP Georgia reached out to recently through its Spot the Future initiative.