Join the Ranks of Winning Companies with high-touch customer service In today's market many companies are focused on survival. The real winners will be those that see the current climate is an opportunity to grow, increase market share and get ahead of the competition. This seminar will help you join the ranks of the winners by focusing on what the best companies do to create high-touch customer satisfaction which will allow you keep them in the fold over the long term. Topics discussed are:
o Value of real customer satisfaction o A Satisfied customer is not a permanent customer o Measuring Customer Satisfaction o Customer Satisfaction programs that work o Community building and social media Our speaker is Jim Treleaven, President & CEO at Via Strategy Group, LLC, Board Member at Illinois Technology Association (ITA), Board Member at TechAmerica . Past President, Chicago at DeVry University, President & CEO at Catalyst International, President & CEO at Global Commerce Zone. Via Strategy Group, LLC (VSG), founded in 2007, is a management consulting firm that works with senior executives, primarily presidents and chief executive officers of public and private companies. VSG specializes in increasing the value of client firms by generating growth and improving profitability. VSG is a partner of the Value Forward Network, one of the world's largest management consulting groups with affiliates throughout the United States and five countries. VSG has successfully helped companies significantly increase revenue through comprehensive programs that integrate all parts of the organization in the revenue capture process. Innovative customer satisfaction programs insure growing revenue from existing customers. VSG has helped investors capture significant value from turnarounds and troubled companies including several successfully emerging from Chapter 11 and Receivership. The firm specializes in Corporate Strategy and Coaching, Marketing and Sales Programs, Support for Investors and Customer Satisfaction Programs. Using the copyrighted Value Forward method, we integrate financial management, marketing methodology, sales process, corporate strategy and operations into a unified outbound revenue capture program to help companies grow. VSG Principles average over 30 years of experience successfully leading organizations ranging from startups to large public companies.
Sponsors: Mandatek, LLC and The Kosecki Group Schedule: 5:30-6:00pm Networking 6:00-7:00pm Jim Treleaven, Via Strategy 7:00-7:15 Break/Networking 7:15-7:45 Steve Greenberg, Via Strategy 7:45-8:00pm Networking and Q & A with the Speakers