Having trouble viewing the content or finding your purchased shows?
See our FAQ below or contact a customer support representative.
Q: I've already purchased a ticket but I see a notice that says I must purchase a ticket to continue watching.
A: First, make sure you are logged in. If you still can't watch, click your username at the top of the page, then click "Purchased Content" on the left-hand side of the page. You should see a ticket code listed under the event or subscription you purchased. Copy the code, return to the event page, click "Redeem Ticket" in the Viewer, and paste in the code.
Q: I see a spinning white wheel inside the Ustream player, what should I do?
A: Try re-loading the page. If you see a spinning white wheel, please be patient and give the video more time to load. Each time you refresh the page, the video will have to load again.
Q: I'm getting a notice that says the event is not available in my geographic region.
A: The event is available worldwide, however your purchase price depends on which region you are in. If you are in the USA, Canada and the Caribbean, please click here to purchase the event. If you are are outside of those areas, please click here to purchase the event.
Q: Do I need a PayPal account to purchase a ticket?
A: No. after you click "Buy Ticket", click the "buy as a guest" option on the window with "PayPal" in the upper right hand corner
Q: Will it cause any problems if I reload the page?
A: No, you can reload the page as many times as you want. As long as you have purchased a ticket and are logged in to your Ustream account, you should be able to view the event.
Q: I can watch the broadcast, but the stream seems choppy. What can I do?
A: Make sure that you don't have any other browser tabs or windows open, and try not to have any other applications running on your computer.
**These events are for residential viewing only. Commercial use is strictly prohibited.**